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Process
Optimi­sation

Process optimisation for SMEs in Switzerland

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process · before and after
EnquiryCaptureReviewQuoteApprovalautomatic

Process Optimisation

Before you automate, it pays to look at the big picture. We analyse your processes, find bottlenecks and duplicated work, and redesign them to be lean and easy to follow. Often that alone brings noticeably more speed and fewer errors, and it creates the foundation on which automation really pays off.

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01

Why process optimisation comes before any automation

In many Swiss SMEs, processes have grown over years. A quote is written in Word, the invoice in another program, and the addresses sit in three lists. Everyone on the team knows how it works, but nobody has ever written it down. As long as everything runs, hardly anyone notices. But as soon as someone goes on holiday, a new employee starts or order volume rises, it becomes clear how much time is lost in detours, follow-up questions and duplicate data entry.

Automate straight away in this situation and you set the detour in stone. A bad process that runs automatically is still a bad process, just faster. That’s why we start by looking at the big picture. We clarify what a process is actually meant to achieve, which steps it really needs and which exist only out of habit. Often this step alone brings noticeably more speed and fewer errors, with no new software at all. And it creates the foundation on which automation and AI really pay off later.

02

What process optimisation from Fox Computers delivers

We look closely at where time is lost in everyday work. Where is data entered twice? Where does the handover between sales, administration and accounting get stuck? Where is someone waiting for an approval nobody actually needs? To find out, we talk to the people who do the work every day and look at the tools they use. That gives a realistic picture of your business rather than a theory from the drawing board. It often turns out that the real bottleneck is somewhere quite different from where you expected.

From there, we work with you to develop processes that are simpler, faster and less error-prone. At the end you don’t get a thick report but a clear roadmap: which steps stay, which go and which can be automated, in what order and with what expected benefit. Because we’ve been building websites and interfaces since 2010 and delivering automation and AI since 2025, we know what is technically realistic. So the recommendations are actionable, not just well-meant.

processes · analysis
Manual
Create quote
Send invoice
Schedule meetings
Reconcile data
Check stock
Simplified
Automated

03

Who process optimisation pays off for most

Process optimisation pays off above all for small and medium-sized businesses where a few people wear many hats. There, every hour of duplicated work hits the boss or owner directly. Typical examples are trade businesses, fiduciaries, medical practices, trading companies and service providers in the Basel region and across Switzerland that have grown without their processes growing with them. Anyone planning to introduce new software benefits too: clarify the process first, then choose the tool. That saves costly adjustments after the rollout.

A good time is when you notice your team spending a lot of time searching, chasing and retyping. Or when errors crop up that should be avoidable: a forgotten invoice, a double-booked appointment, an order with outdated prices. An analysis also makes sense before a handover, a move or a growth step. The sooner your processes are right, the less you’ll need to fix later and the more value every further investment delivers.

04

Typical processes we improve together

A classic is the path from enquiry to quote. The enquiry arrives by e-mail, gets copied into a spreadsheet, the quote is written in Word and the prices come from an old list. We show how this becomes a process with a single data source. It’s similar with invoicing: if you first note services on paper, then enter them and finally bill them, you lose time and forget items. Scheduling and order confirmations also often pass through too many hands.

More examples: stock levels don’t match the shop because two systems are maintained side by side. Support requests end up in personal inboxes and nobody can see what’s outstanding. New employees need weeks to learn the processes because nothing is documented. In all these cases, the first step is clarity: one process, one owner, one data source. Only then do we decide whether an automation or an AI assistant can speed the process up further. Sometimes a clear rule on who does what and when is enough.

analysis · time sinks per week
Writing quotes
6.5 h
Transferring data
4 h
Schedule meetings
2.5 h
Checking invoices
2 h
15Hours per week

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05

How a project works with us

It starts with a conversation in which we clarify your goals and your biggest pain point. Then we analyse the processes involved: short interviews with the people concerned, a look at the tools in use and, where possible, real figures on time spent and errors. We deliberately keep the effort for your team low. Depending on size, the analysis takes a few days to a few weeks. Quick wins that can be implemented right away are often done along the way.

The result is an easy-to-understand overview of your processes, the key weak points and prioritised actions with their expected benefit. We define up front how we’ll measure success, such as time spent per quote or the error rate on invoices, and compare after implementation. If you wish, we implement the roadmap with you directly, from reorganising individual steps to automation. You decide how far you want to go and stay in control of pace and budget at all times.

06

How working with us works

You work with a small team from Sissach that has been around since 2008 and has supported more than 200 companies. Your point of contact is Michael Fuchs, who knows the project personally and won’t pass you on to a hotline. We speak the language of your business, not that of a management consultancy. We handle a lot efficiently by video call, so you don’t lose half-days to meetings, whether you’re in the Basel region or elsewhere in Switzerland.

We work a four-day week. That means clear agreements, reliable deadlines and answers that don’t keep you waiting for days. We’ll also tell you if a request doesn’t make sense or a cheaper solution exists. Process optimisation only works if your team is on board. That’s why we involve your employees early, explain changes clearly and don’t build solutions that ignore everyday reality. The end result should be something people in the business are happy to use, not a concept gathering dust in a drawer.

07

Data protection and how we handle your information

A process analysis inevitably touches confidential information: customer lists, prices, contracts, personnel data. We treat it accordingly. We only look at what the analysis needs, store nothing longer than necessary and will sign a non-disclosure agreement if you wish. All documents stay in Switzerland. We work in line with the Swiss data protection act (FADP) and, if you have customers in the EU, the GDPR as well. Before we start, we agree together who gets access and which documents we actually need, so you always know who has seen what.

For us, data protection is also part of the optimisation itself. Many processes today are non-compliant without anyone noticing: customer data in personal e-mail accounts, Excel lists on USB sticks, cloud tools without a data processing agreement. We point out such issues and suggest alternatives. If automation or AI comes into play later, we plan from the start where data is stored and who has access. If you wish, these tools run entirely on your own server, so nothing leaves the building.

08

What the analysis costs and when it pays off

A flat figure would be dishonest, because the effort depends on how many processes and people are involved. What you get is a transparent quote up front, usually with a fixed framework for the analysis. You don’t need to buy new software for it. We often get more out of your existing tools and only recommend additions when they clearly pay off. Where a tool really is missing, we choose it to fit the case, not from a catalogue.

The benefit can usually be quantified well. When a quote takes only a fraction of the time, when invoices no longer get forgotten or when a new employee is productive in days rather than weeks, you see the effect directly in your time and your margin. We define the metrics up front and compare after implementation. First improvements are often noticeable during the analysis, and the first automation usually follows within a few weeks. That keeps the investment manageable and the effect quickly visible.

Prices

Starting prices and the process are all on one page, so you know what to expect before our first conversation.

Packages and prices

action plan · by priority

Actions

  • Link quote template to price list
  • Capture enquiries in one place
  • Approvals in one step
  • Automate invoice run

Plan ready · start with the biggest lever

Our building blocks for your success

  • A clear outside view

    We spot bottlenecks that often stay invisible in day-to-day business.

  • Less duplicated work

    Data is entered once and then flows on automatically.

  • Faster turnaround times

    Lean processes bring noticeably more speed, often without new software.

  • Fewer errors

    Clear steps and handovers lower the error rate in everyday work.

  • A concrete roadmap

    You get prioritised actions instead of vague recommendations.

  • A foundation for automation

    Clean processes are the prerequisite for automation to pay off.

How we work

  1. 01

    Analysis & Potential

    We find the processes where automation or AI delivers the greatest benefit.

  2. 02

    Concept & Selection

    We choose the right tools and models, matched to data protection and budget.

  3. 03

    Build & Integration

    We build the solution and integrate it cleanly into your existing systems.

  4. 04

    Operation & Expansion

    We monitor operation, measure the benefit and expand step by step.

Questions and answers

What does a process analysis cost for my SME?

An AI potential analysis from Fox Computers costs from CHF 2,200 and includes one day with you and your team plus the evaluation. On that day we look at your processes, find the time-wasters and rate every opportunity by benefit, effort and risk. Larger analyses across several departments are billed by effort at CHF 160 per hour or wrapped into a fixed-price quote. So you know exactly what the analysis costs before you start, and can then decide calmly which actions you want to implement.

How long does a process analysis take?

The AI potential analysis from Fox Computers takes one day with you and your team, plus the evaluation, which we then present to you. For larger businesses or several departments, expect a few days to a few weeks, depending on how many processes and people are involved. Quick wins that can be implemented right away are often done during the analysis itself. It matters to us that your day-to-day business keeps running. That’s why we keep the conversations short and bundled, so your team isn’t tied up for days.

What is an AI potential analysis?

An AI potential analysis is a structured review of your processes that shows where automation and AI will genuinely save time in your business. Fox Computers spends a day with you and your team looking at where data is entered twice, e-mails are retyped or information has to be hunted down. We rate every opportunity by benefit, effort and risk, and clarify the data situation and data protection. Sometimes it turns out that a process needs simplifying first before automation is worth it. The result is a prioritised action plan, from CHF 2,200.

Is process optimisation worthwhile for small businesses too?

Yes. Especially in small businesses with five to twenty employees, every hour of duplicated work hits the owner directly. A few people wear many hats there, and processes have often grown over years without anyone writing them down. Typical examples are trade businesses, fiduciaries, medical practices and service providers in the Basel region and across Switzerland. Fox Computers takes a pragmatic approach, starting with the biggest lever, for example the path from enquiry to quote, rather than turning the whole business upside down at once.

Do I need new software for leaner processes?

No. In most cases we get more out of the programs you already use, such as Bexio, Abacus, Microsoft 365 or Google Workspace. Many bottlenecks aren’t caused by missing software but by unclear responsibilities, duplicate lists and missing interfaces. Fox Computers only recommends new tools when they clearly pay off. If you’re planning to introduce new software anyway, an analysis beforehand is especially worthwhile: clarify the process first, then choose the tool. That saves costly adjustments and stops old workarounds migrating into the new software.

How much time does process optimisation save?

It depends on the process, but Fox Computers quantifies the savings potential in hours per week before implementation, so you can compare the benefit with the cost. To do this, we define metrics up front, such as time spent per quote, invoice turnaround time or error rate, and measure again after implementation. A worked example: if your team saves three hours a week at an internal hourly rate of CHF 80, that comes to around CHF 11,000 a year over 46 working weeks. An analysis from CHF 2,200 quickly pays for itself.

How much effort does a process analysis mean for my team?

The effort stays low: Fox Computers holds short, bundled conversations with the people who do the work every day and looks at their tools. Their knowledge is valuable, because the real bottleneck is often somewhere other than expected. With the AI potential analysis from CHF 2,200, this is concentrated into a single day. We don’t need perfect documentation, just real examples: a typical enquiry, a quote, an invoice. Where possible, we draw on figures for time spent and errors. That gives a realistic picture of your business rather than a theory from the drawing board.

What do I get at the end of a process analysis?

You get a clear, prioritised action plan: which steps stay, which go and which can be automated. It includes an easy-to-understand overview of your key processes, the weak points and, for each action, the expected benefit, effort and risk. Fox Computers doesn’t deliver a thick report but a basis for decisions you can work with straight away. The data situation and data protection are clarified too. So you know where to start, whether with a reorganisation, an automation from CHF 5,000 or an AI assistant.

Does Fox Computers implement the actions too?

Yes, if you wish, we implement the roadmap directly, from reorganising individual steps to automation with n8n, Make or custom scripts. Because Fox Computers has been building websites and interfaces since 2010, the recommendations are technically realistic, not just well-meant. A process automation starts from CHF 5,000 and takes two to four weeks. But you’re free to choose: you can also implement the action plan in-house or with other partners. You decide how far you go and keep control of pace and budget.

How does Fox Computers handle confidential data during the analysis?

Fox Computers treats everything it sees as confidential and works in line with the Swiss data protection act, the revFADP (Swiss Federal Act on Data Protection), and, where it applies to you, the GDPR. For the analysis we don’t need complete customer data, just examples of processes, which can often be anonymised. We only look at what is needed for the assessment. At the same time, we clarify which data an automation or AI would later process. That shows whether cloud services are an option or whether local AI on your own server or with a Swiss hosting provider makes more sense.

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